Communications Server 14 News

Geomant has released Contact Expert, a multi-media contact centre solution. Contact Expert delivers full unified communications features and cost savings to organisations such as contact centres and customer service teams. Whether you are using it for a large or a small company it can greatly increase your ROI.

The Contact Expert is integrated for the OCS desktop with presence capabilities, voice, email and SMS services in order to improve productivity. There is also instant messaging and the ability to route calls wherever you want to improve call resolution. There is also the self service IVR option as well as real-time for all of your call recording needs.

The Contact Expert solution is designed for Microsoft Server and will support Microsoft Communications Server "14" when it is released.

The Director of Product Management for Microsoft Communications Server, Yancey Smith, said "Organisations are looking for business solutions to maximise OCS enterprise telephony capabilities.
"Geomant's Contact Expert is such a solution and its extends Microsoft Unified Communications to the contact centre.
She added: "We're delighted that Geomant is developing applications today for OCS and is continuing that support for Communications Server 14."

Computer company HP will use Microsoft Communications Server 14 to unify communications.
The company is banking on the release of Microsoft’s new product in order to increase office productivity and cut down costs at the same time. HP and Microsoft originally agreed a collaboration agreement in May 2010 and so HP has now created a number of offerings.
Alaa AlShimy, General Manager of HP ProCurve for the Middle East said: “Organisations are facing the growing challenges of having a mobile workforce, which makes doing business more complicated and increases pressure.
“But with these new offerings, we are enhancing interaction, so that people can conduct business more efficiently, especially remote employees.”
HP has already created products which will be used with Microsoft Communications Server 14. They include the HP Survivable Branch Communication zl Module. It combines Microsoft Communications Server 14 and HP ProCurve software within HP ProCurve Switch 8200zl and 5400zl series products. HP has also optimised PCS so that they will provide perfect voice and video quality when used with Microsoft Communications Server 14.
This has all been done with an eye to reducing operating costs when Microsoft Communications Server 14 is released.
Corporate VP of the Office Communications Group Microsoft Corp, Gurdeep Singh Pall, said: “Today’s increasingly mobile workforce means that end-users have to become self sufficient.
“By combining HP’s Survivable Branch Communication zl Module and the other offerings with Communications Server 14, they will get a high quality experience.”

The latest Microsoft unified communications software is being released this year - Microsoft communications server “14”.
The product streamlines communications to make them more cost effective, but more open at the same time.

At a conference in Orlando, Florida, the corporate VP of Microsoft’s Office Communications Group, Gurdeep Singh Pall, gave a keynote address.
He predicted that Microsoft communications server “14” would lead the way in a future of connected communications.
Mr Pall said: “We have used software to leapfrog traditional hardware-bound communications systems and accelerate innovation in this industry.
“Office Communications Server has been very popular since it was introduced in 2007, allowing businesses to save costs and increase productivity. Microsoft communications server “14” will build on these attributes.”
Microsoft communications server “14” has a number of exciting new features. For instance, users can find colleagues based on what skills they have, know whether or not they are available to collaborate and bring together content and resources in a simple fashion.
Microsoft communications server “14” works with Microsoft SharePoint Server, Microsoft Office and Microsoft Exchange. It will have full enterprise telephony and allow communications to be embedded in applications. Another feature is Microsoft Office Communications Online which works in the cloud and on-premise to deliver presence and instant messaging.
Microsoft communications server “14” will be available from the second half of 2010.