Geomant Contact Expert to support Microsoft Communications Server 14

Geomant has released Contact Expert, a multi-media contact centre solution. Contact Expert delivers full unified communications features and cost savings to organisations such as contact centres and customer service teams. Whether you are using it for a large or a small company it can greatly increase your ROI.

The Contact Expert is integrated for the OCS desktop with presence capabilities, voice, email and SMS services in order to improve productivity. There is also instant messaging and the ability to route calls wherever you want to improve call resolution. There is also the self service IVR option as well as real-time for all of your call recording needs.

The Contact Expert solution is designed for Microsoft Server and will support Microsoft Communications Server "14" when it is released.

The Director of Product Management for Microsoft Communications Server, Yancey Smith, said "Organisations are looking for business solutions to maximise OCS enterprise telephony capabilities.
"Geomant's Contact Expert is such a solution and its extends Microsoft Unified Communications to the contact centre.
She added: "We're delighted that Geomant is developing applications today for OCS and is continuing that support for Communications Server 14."

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